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DEAR
CUSTOMER
WELCOME TO THE
KBB2000 NETWORK!
WHO ARE
WE?
WE ARE THE
LARGEST INTERNET BATHROOM WEBSITE IN THE WORLD AND HAVE BEEN
TRADING ON LINE SINCE 1998 - THE LONGEST ESTABLISHED
INTERNET BATHROOM SALES COMPANY IN THE UNITED
KINGDOM
WE DO NOT HAVE A
SHOWROOM, WE ARE INTERNET/MAIL ORDER ONLY. (PLEASE NOTE,
WILLOWBROOK IS AN OFFICE - NO CUSTOMER FACILILTIES ARE
AVAILABLE AND NO GOODS ARE SUPPLIED OR RECEIVED AT
WILLOWBROOK)
WE DELIVER
NATIONWIDE (MAINLAND UK), INCLUDING MORE REMOTE AREAS OF THE
COUNTRY WITHOUT EXTRA CHARGE. WE CAN, ON REQUEST, ARRANGE
DELIVERIES TO UK OFFSHORE ISLANDS: CHANNEL ISLANDS, ISLE ON
MAN, ISLE OF WIGHT, SCOTTISH ISLANDS, INCLUDING THE ORKNEYS
AND SHETLANDS
DELIVERY?
OUR
DELIVERY LEAD TIMES ARE APPROXIMATELY 21 DAYS. PLEASE
REMEMBER, MOST BATHROOM PRODUCTS ARE LARGE FRAGILE ITEMS
THAT REQUIRE CAREFUL DISTRIBUTION VIA OUR VEHICLES (UNLIKE
MANY OTHER INTERNET SELLERS, WE DO NOT USE CARRIERS FOR OUR
DAY TO DAY DELIVERY RUNS) . PLEASE PLAN YOUR PURCHASE
CAREFULLY ALLOWING YOURSELF THE MAXIMUM AMOUNT OF TIME TO
CHOOSE THE GOODS AT THE BEST PRICE.
WE CARRY OUT A
MONTHLY DELIVERY RUN TO IRELAND (NORTHERN AND THE REPUBLIC)
. WE CAN ALSO ARRANGE DELIVERIES OVERSEAS
WHAT DO
WE SELL?
WE SELL
STUDIO QUALITY PRODUCTS AT DISCOUNTED PRICES - NOT DIY OR
BUILDERS MERCHANTS PRODUCTS
AMONG THE BRANDED
PRODUCTS WE SELL ARE:
ROYCE MORGAN BATHS,
PHOENIX, QUALCERAM, CROSSWATER, RAK CERAM, HOME OF ULTRA,
CROSSWATER, JUST TRAYS, NIKO SHOWERS, LIBRA, HELO STEAM
GENERATORS, CEDA, SIMPSON SHOWERS, TC, SCHULTE SHOWERS, HSK
SHOWERS, MERLYN SHOWERS, CARRON BATHS, WATERMILL PUMPS,
PROVEX SHOWERS, TROJAN, ASTRACAST SHOWER TRAYS PLUS OUR
SUPERLUX AND DELUXE WHIRLPOOLS WHICH ARE MADE TO ORDER IN
OUR UK BASED WORKSHOP
ALL GOODS SUPPLIED
COME WITH A MANFACTURER'S GUARANTEE - 12 MONTHS TO LIFETIME,
DEPENDING ON THE PRODUCT (DETAILS AVAILABLE ON
REQUEST)
BUYING
ADVICE?
CHOOSING
BATHROOM PRODUCTS
Unfortunately there
are a lot of bathroom suppliers out there offering unbranded
products including many large suppliers.
IF YOU CANNOT
IDENTIFY A CLEAR MANUFACTURER AND ACTUALLY CONTACT
THAT MANUFACTURER WHO IS A SEPARATE COMPANY AND IN SEPARATE
PREMISES FROM THE RETAILER-IMPORTER - IT IS AN UNBRANDED
PRODUCT
WHAT IS THE PROBLEM
WITH UNBRANDED PRODUCTS??
Basically it is
quality - which leads to poor service life - often a result
of extremely poor quality control. To keep the cost
down the quality control in these cheap Chinese factories is
almost non existent.
Virtually all
unbranded products are cheap Chinese imports with no
effective warranty except for the retailer's warranty which
is virtually meaningless.
THERE IS NO
MANUFACTURER'S WARRANTY AND NO SERVICE OR SPARES PRESENCE IN
THE UK.
Realistically even
larger retailers cannot pretend to offer nationwide back
up
WHAT DOES THIS MEAN
IN SPECIFIC TERMS
- BATHS: use low
grade acrylic which yellows quickly and loses it's
integrity - an unbranded low quality chinese bath can
become very brittle in a short time producing small
cracks over the bath.
- SHOWER ENCLOSURES
: these may look impressive but in reality unbranded
showers use low grade glass, low grade profiles, poor
quality hinges and rollers - the result is that many
chinese doors are too heavy for the rollers or hinges and
the incidence of shattering in unbranded enclosures is
extremely high..
8MM SHOWERS - A
SPECIAL WORD.
In the same way
that 6mm showers becamse an obsession with buyers this
now seems to be happening with 8mm. Many unbranded
companies are now taking up this product and offering to
the public.
THIS IS A
PARTICULARLY DODGY AREA FOR BUYERS. 8MM UNBRANDED DOORS
ARE ALMOST CERTAINLY PRODUCED IN LOW GRADE GLASS WITH
VERY LITTLE QUALITY CONTROL, SO THE INCIDENT OF
SHATTERING IS ENORMOUS COMPARED TO A BRANDED
PRODUCT. MANY
AND INDEED, MOST UNBRANDED 8MM SHOWER DOORS ARE SIMPLY
TOO HEAVY FOR THE LOW GRADE RUNNERS AND HINGES USED ON
THESE CHEAP IMPORTS - AFTER A VERY SHORT TIME THE DOORS
SIMPLY FALL OFF THE HINGES/RUNNERS OR THE ROLLERS FAIL
. IN
SHORT - YOU ARE WASTING YOUR TIME AND MONEY BUYING CHEAP
UNBRANDED 8MM PRODUCTS - A QUALITY 6MM SHOWER WILL ALWAYS
OUTPERFORM A CHEAP 8MM SHOWER. ALWAYS LOOK FOR A BRANDED
PRODUCT AND IF POSSIBLE LOOK FOR A BRANDED PRODUCT WITH A
LIFETIME WARRANTY.
REMEMBER - IF
YOU CANNOT IDENTIFY A SEPARATE MANUFACTURER FROM THE
RETAILER OFFERING THE PRODUCT IT IS A CHEAP UNBRANDED
PRODUCT - MANY LARGE RETAILERS OFFER WHAT LOOKS LIKE A
BRANDED PRODUCT BUT IN REALITY IS AN UNBRANDED PRODUCT
WITH NO DISCERNIBLE MANUFACTURER AND THEREFORE A
VIRTUALLY MEANINGLESS GUARANTEE ON A LOW QUALITY PRODUCT
- BEWARE OF SHOWERS
USING DEDICATED TRAYS: this message is also true even of
branded products but with unbranded products if you buy
an enclosure and it subsequently fails there is no other
enclosure on the market that will fit the tray - YOU HAVE
TO START AGAIN - VERY EXPENSIVELY.
- SANITARYWARE:
quality is again the issue especially the lack of quality
control leading to casting faults resulting in leaks on
sinks, pans etc. If you cannot trace leaks on wc pans it
will require entire replacement and more subtly if the
cistern fittings go wrong they are non-standard and
virtually impossible to replace.
- BRASSWARE: taps
and showers - some of these may look quite impressive and
many of the prices are certainly impressive but if you
get a leaky cartridge -all too common where
plumbers tend not to rinse pipework - you will find
it very difficult to obtain a replacement and are
often forced to buy a new unit. WE CONCENTRATE
MAINLY ON ULTRA FINISHING WHO OFFER A 10 YEAR GUARANTEE
AND UNPRECEDENTED LEVELS OF AFTER SALES
SERVICE.
- STEAM CABINS: same
problem as baths using low quality acrylic which degrades
quickly and with matching poor qualify brassware and
electronic you are left with a product with an average
service life of 18 months. A BRANDED STEAM CABIN WILL
LAST 3 TIMES AS LONG.
- GYMSPA (WHIRLPOOL
STYLE BATHS): gymspa baths are the glitzy relatives of
whirlpool baths but should not be confused.
High quality european whirlpool baths are built on
a long service life basis, 15-20 years is the norm. The
average life of an unbranded gymspa bath is 18 months
with a BRANDED GYMSPA BATH LASTING 3 TIMES AS
LONG.
THE MESSAGE - THINK
CAREFULLY BEFORE YOU BUY AN UNBRANDED PRODUCT OF ANY KIND -
you may save a little money in the short term but it will
cost much more in the long term - both in money and
grief.
ENQUIRIES
AND ORDERING
PLEASE
CONTACT US IF YOU HAVE ANY QUESTIONS. YOU CAN ORDER ONLINE
(WHICH IS SECURE) AT YOUR LEISURE OR, IF YOU REQUIRE
ASSISTANCE, YOU CAN CONTACT US DURING OFFICE
HOURS
OFFICE
OPENING HOURS (FOR TELEPHONE
ENQUIRIES):
MONDAY
- THURSDAY 8:30 - 5:30
FRIDAY
8:30 - 3:00
01782
788125
EMAIL
NOW - EMAIL SERVICE EVERY DAY
PLEASE RETURN TO
OUR BATHROOM FRONTPAGE
BATHROOM
FRONTPAGE
THANK
YOU
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